Question 1

What is Dhopaa?

Accepted Answer

Dhopaa - Service Marketplace connects you with verified local professionals across Bangladesh: AC and appliance repair, cleaning, electrical and plumbing work, beauty at home, IT support, laundry pickup, house and office shifting, and cars with drivers. Compare prices and reviews, book online or ask for prices, and pay the provider when the work is done.

Question 2

How do I book a service?

Accepted Answer

Find the service through search or a category, open the provider's service page and choose a date and time. Add your address and any add-ons, then confirm (you need a free account for this). The provider accepts your request, and you can follow every step under My bookings.

Question 3

How do I pay?

Accepted Answer

Pay the provider in cash or by bKash when the work is finished. There is no advance and no booking fee. The price shown when you book already includes add-ons and any coupon or offer. For services listed with a starting price, the provider confirms the final price after seeing the job, so agree on it before work starts. Online payment through the app is coming soon.

Question 4

Can I cancel a booking?

Accepted Answer

Yes. Until the provider accepts the booking, you can cancel it yourself from My bookings at no cost. After the provider has accepted it, call the provider or contact us and we will help.

Question 5

How are providers checked?

Accepted Answer

Providers verify their phone number and email and submit identity documents such as their NID, trade licence or TIN, which the Dhopaa team reviews. New services are also reviewed before they appear on the site, and only customers with a completed booking can rate a service.

Question 6

How do I use a coupon?

Accepted Answer

Type the coupon code in the booking form before you confirm. If the code is valid for that service, the discount appears straight away and the lower price is saved with your booking.

Question 7

How do I leave a review?

Accepted Answer

Once the provider marks your booking as completed, rate the service from 1 to 5 stars and add a short comment. You can review each service once, and your review helps other customers choose.

Question 8

Is Dhopaa available in my area?

Accepted Answer

Each provider chooses the districts and areas they work in. On the services page, pick your area in the filters to see only the providers who serve you. Rent A Car, shifting and laundry pages also let you filter by area.

Question 9

What if I am not happy with the work?

Accepted Answer

Tell the provider first; most problems are fixed on a second visit. If it is still not solved, write to us from the Contact us page with your booking number and we will follow it up with the provider.

Question 10

How can I offer my services on Dhopaa?

Accepted Answer

Sign up as a provider, complete your business profile and submit your verification documents. Then add your services with prices and the areas you cover. Each service goes live after the Dhopaa team has reviewed it.

Question 11

What is a price request?

Accepted Answer

Some jobs need a price for your exact work, such as services marked ‘Price on quotation’, one-way or round car trips and house shifting. Describe the job and send the request to one provider or to all providers in your area. Compare the replies under Price requests and accept the one you like; it becomes a booking at that price. Your phone and address are shared only with the provider you accept.

Question 12

How does Rent A Car work?

Accepted Answer

Every vehicle comes with a driver. For day hire, book at the listed per-day price; the vehicle page shows how many hours a day covers and whether fuel is included. For one-way or round trips, enter the route and time to get fares from providers, then accept one. Tolls and parking are paid separately, and the customer covers the driver's meals. Book at least three hours ahead and pay after the trip.

Question 13

How is the price for house shifting set?

Accepted Answer

Use the shifting planner to choose the move type, both addresses and floors, and the items you are moving. You see an estimate from each provider, then they check your details and send a final price before anything is booked. Stairs up to a set floor are included and floors with a working lift cost nothing extra. Moves start between 7 am and 6 pm and need at least 12 hours' notice.

Question 14

How does laundry pickup work?

Accepted Answer

Choose a laundry, add your clothes from its price list or enter the weight or number of pieces, and pick a pickup time. The rider weighs or counts the clothes in front of you and the price is confirmed before washing. You can follow each stage, from pickup to delivery, in your booking and pay when the clothes come back.

Question 15

How do monthly laundry packages work?

Accepted Answer

A package covers a set number of pieces for listed clothes over a period, usually 30 days, and many include free pickup and delivery. Request the package online and pay the laundry at the first pickup; it is then activated. Packages do not renew automatically, and clothes outside the package are charged at the normal price.

Question 16

Can I message the provider?

Accepted Answer

Yes. Open Messages to chat with the provider about your booking, or to contact the Dhopaa support team. You get a notification when a new message arrives.

Question 17

How will I know when my booking changes?

Accepted Answer

You get an in-app notification when a provider accepts, reschedules or completes your booking, replies to a price request or sends a message. Important updates can also arrive by SMS or email when Dhopaa has these switched on.

Question 18

Can I use Dhopaa in Bangla?

Accepted Answer

Yes. Dhopaa works in Bangla and English. Switch the language from the top of any page, and your choice is remembered on that device.

Question 19

How do I delete my account?

Accepted Answer

Email us from the address on the Contact us page using the email or phone number on your account. We delete the account and personal data within 30 days, except records we must keep by law, such as completed booking and payment records.

Question 20

Does Dhopaa charge providers?

Accepted Answer

Joining and listing services is free. Customers pay providers directly, and providers pay Dhopaa a commission on completed bookings, 10% by default, or a subscription where agreed. The provider's earnings page shows what is due.

Question 21

Can a provider add staff?

Accepted Answer

Yes. Providers can add staff members from their dashboard and assign them to bookings. Staff sign in on the staff page and see only the work assigned to them.

Question 22

How can I become a Dhopaa franchise?

Accepted Answer

Open the Become a franchise page, choose the thanas you want and apply. Pay the one-time registration fee online or by bKash, Nagad or bank transfer. After Dhopaa verifies your documents and payment, you can bring local providers on board and earn a share of the commission they pay. Other franchises can work in the same thana, and a provider from one thana can serve customers in any thana.

সাধারণ জিজ্ঞাসা

আরও কোনো প্রশ্ন আছে?